This Markham area hvac business is rated 1.4 from 234 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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DO NOT USE ENERCARE
I moved out of my old house over 6 months ago and I continue to be billed for the hot water heater. I submitted a move request 1 month before the move, and received confirmation that it was processed.
However after moving, I continue to be billed every month for this water heater. I am on the phone with Enercare every month trying to get this resolved. Every time they say I have provided all the necessary information, and they will close my account and credit me on my next bill. However this has yet to happen after 6 months of this.
Terrible customer service. Would not recommend or even think about using them ever again.
Don't like the service.
Their technician installed a new rental hot water tank and made a mistake and caused the water not cold enough.
I called the customer service and they asked me to pay for another technician to come repair their own mistake.
By far the worst consumer experience of my life. I assumed an enercare rental hot water heater through the purchase of our home.
Enercare has been billing and threatening with collections for the previous home owners balance from a time period we did not own the house, many hours in the phone arguing the bill we don't owe.
Avoid this company. the way they treat consumers should not be legal
I notified Enercare that I was moving in April 30 2021 in March 2021. I am still receiving bills for service from them fir a house I haven’t live in for over 5 months. They hang up on me when I call, the last conversation required my solicitor to confirm I indeed did move, details of the new homeowners have been provided by both parties…I just received a new invoice from them for over $800 addresses to me at my old address. Not the first experience with this organization, they did the same when I moved from Oakville to Milton and 2 years later I final resolved this. They threaten me with collections over a bill for a home I do not live at.
This organization is a disgrace. I will keep you posted on my fight with this disgustingly unorganized horrific company. Run everyone…enercare is terrible and cannot get their act together. Perhaps employ people from canards and not some 3rd world country where English is difficult for them.
Good luck to everyone who has given enercare their business. They are a very unreliable organization. My fight is I am afraid far from over…????
Requested a buy out on May 26 and up to Sep 13 they were still charging me for rental.
According to their front line customer service staff, I have to follow up with them for them to get their job completed. UTTERLY RIDICULOUS.
I would never refer them to anyone.
The technician was supposed to fix a leak. Not only that's not fixed, he broke my toilet tank lid. I haven't heard back from anyone for 2 weeks. I kept calling and all they tell me is management team will respond soon. Poor services.
EnerCare totally abuses their powers of having a monopoly! Staff are kids with no training and really no fault of their own.
-Every time I call their computer are always down,
-Ask to speak with a Manager and they are always in meetings
-I ask to have an email set to have record of this conversation since the systems are down,
I was told all the time their company cant send emails because of security reasons
This is what happens when you don't have a free market and competition. Corporate greed 101!
Having problems with no hot water and low water pressure.
Tech arrives on time. No introduction. No questions, dialogue or discussion of issues. Asks to use the bathroom. He uses the bathroom. Asks to see the water heater. I quickly tell him the issues I am having as he's walking. He shows no interest in this and I show him water heater in furnace room. He asks me for a hammer. I give him one. He proceeds to take a few wacks with my hammer to the hot and cold water pipes where they enter the top of the heater. He says that should loosen up something in the pipes to hopefully fix the problem and for me to monitor the situation. If the problem persists to call Enercare service again and they will look further into the problem. He leaves. He has spent no more than 3-4 minutes in the house including using the bathroom. He did not take my hammer. His name was Ashook I think. He mumbled whenever he spoke during the entire 3-4 minutes he spent on this service call.
I am not making this up. I was stunned. My wife just laughed. this is not the 1st time we've had this type of service.
I'm not sure what he would have done if I did not have a hammer.
Enercare Home Services has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 12 | 315 |
Approved | 11 | 234 |
Unverified | 1 | 80 |
Suspicious | 0 | 1 |
Overall Rating | 1.9/5 | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Markham area hvac business is rated 1.4 from 234 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Kasey Bennett |
Affiliations or other locations: | Enercare / North York |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Enercare Home Services to request licensing info. |
Insurance information | Contact Enercare Home Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.