Ultra Restorations Inc.

A review comes down to two questions: would you hire this company again and would you recommend them to others? And we would answer no to both questions. We were very disappointed with our experience working with Lloyd and the quality of work by his sub-contractors. Initially his responsiveness was great, although we never received a quote in writing or a contract. I eventually sent him an email to have something in writing. The bay window leak and cold room repair were completed without issue but the quality of work with our deck being sanded and stained was subpar. The sub-contractors did a sloppy job staining the deck and our house, tree and fence were all stained and leaves and feathers were painted over (photos included). They also left containers and paint brushes in our yard. Neither Lloyd nor the paint company contact George came to check on the project (although Lloyd did come to get paid while the project was still being worked on). We had to contact Lloyd to raise concerns and request that he come see the work in person.

During his follow-up visit with George we received hostility and my husband was even told that we were going to be a pain in his (Lloyd's) butt, while he made a gesture to indicate this. We agreed to have the deck re-stained and the team sanded the paint off of our fence and used tape to protect our house. Although we agreed on two new coats of paint, they only did one coat and there are areas that will need to be touched up by us (photo included). No one came to remove the tape as promised and we have not received any communication from Lloyd (call, email or in person visit) to inspect the work and make sure the issues were resolved.

Lloyd was very friendly and agreeable throughout most of the project so we were sad to end with such a negative experience. He did stay on budget and was very thorough with communicating initially.

Lloyd and his crew resolved my nightmare. Living 500 kms away from where the work was being done could have been a huge challenge. I met Lloyd within 48 hours of posting the three jobs on Trusted Pro. He took charge of the projects and I returned home with confidence that they would get done. They got done and done quickly and efficiently.

Ultra Restorations has access to a variety of tradespeople so they were able to do three out of the 4 jobs posted. Certainly an advantage for me.

People living t the house were kept informed of when work people would be at the house and they were always there when they said they would be and always polite when interacting with us.

An issue with getting money transferred for payment was eventually resolved but the work was able to proceed without interruption.

I will definitely contact them for any future projects.

We have used ultra restorations for all our needs. We manage 71 rental townhouses in Thornhill. They have provided a variety of trades for minor and major repairs and upgrades. When our underground parking garage flooded after a major storm, they were the people that jumped into action and provided pumps, restoration and final cleanup. We have had the entire complex upgraded with new windows. When we were in need of roof replacement, they provided us with contractors that did the job quickly and properly.

The Hockey Hall of Fame has been using Ultra Restorations Inc. for various renovation and maintenance-related projects over the past ten years, and we have always been completely satisfied with their work. Some of the jobs undertaken over this period include complete kitchen, public washroom and office renovation projects, repairs and maintenance to retail/office entrances and fire doors, installations of stone tile floors and cabinetry. Our experience finds them to be professional and courteous while providing quality workmanship and very competitive pricing.

Based on our experience, I'm pleased to recommend the services of Lloyd Churchill and Ultra Restorations Inc.