This Markham area hvac business is rated 1.4 from 234 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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After a technician came to my house and found out that my hot water tank needs to be changed and they gave me an appointment for this change to be made on the day of this appointment at the last minute they called me and they canceled me. I have tried to schedule this appointment again and it has been impossible, nobody knows the process, I have made several calls where they transferred me to various departments and in the end I have not been able to solve my problem.
Winter time no hot water please resolve this issue.
Bought a new water heater and replaced the one rented from Enercare. Called them 5 times to cancel my contract and pick up their echipment. Every time I was put on hold undefinetelly. Horrible, horrible company. I would rate them a negative rate if possible.
We are currently 4 days with no hot water and no furnace middle of January in ontario! After calling on Monday morning to report the issue, I was told someone would contact me with a service date. After no return phone call by 2pm, was informed that due to no water or heat and 3 children in the home, my call should have been escalated during the original call and someone would call me back. After again no return call, I called again at 630pm asking to talk to a manager or someone who could give me more information and was given a 24 hour time frame for a return call.
Starting this process on Monday morning, it is now Thursday and we have not had a return phone call, someone "should" be here between 8 and noon!
After sitting on hold for 1.5 hours yesterday I was able to talk to a representative who told me there is a 12 year contract, that they do not have a copy of and there would be a $3000 fee to break the contract.
The service call was given to an outside company and I'm sure they will be very different, but the customer service we recieved from Enercare was less that a one of I could give a realistic review!
I've been with this company protection plan for 7 years just used their service once Now I sold my property I've been on the phone for 1 hour and 30 minute to cancel after 11 agent passing the call to other finally some one is doing the cancellation process also they still charge me for remaining months on contract imagine you don't own the house but still have to pay for protection plan. Don't Use their services worst worst worst company to deal with.
I bought a house where the water tank was rented from Enercare. I never received a copy of the contract or agreed to assume it. My bad for not examining my gas bill more carefully and understanding each line item. Chalk that up to being naive.
Then I found water in my basement on December 18th and quickly realized the tank was leaking. I learned the tank was rented when I called my heating company to purchase a tankless system from them. I called Enercare, was told they do not do removals of faulty equipment in my area, I would have to return the tank myself. I was further told to call on the day I wanted to return it because I had to answer covid screening questions. They would give me a case number that would be required for the return. This was finally explained after about an hour navigating their "service" team, and after the fellow Francis told me I had to either buy out the contract or really I should just get a new tank put in by them and a new rental contract.
On Jan 6 I called to get the case number. I was told that the case number is valid for 30 days. So I was lied to on Dec 23rd. I was then told that the case number required 24 hours to be activated so I could not have the tank dropped off until the next day - a Friday. Oh, and, sorry, but the return depots are only open for drop off on Tuesday and Thursday, between 10am and 2pm. During this call, I was again kept for well over an hour, the rep kept trying to tell me I was eligible for tank replacement and tried to schedule a service call, it felt like I wasn't listened to at all. I escalated to a manager, who didn't like being challenged and threatened to disconnect the call. While I was obviously an unhappy consumer, and I was very blunt and direct, I never once swore at or abused the manager while speaking with him. I was astounded by his attitude.
Overall a horrible experience, very in line with what I have read here. So thankful for my amazing heating pros who are installing a combi boiler/hot water on demand system and who are taking the tank back to Enercare for me at no extra charge!
<> I had previously rented a water heater from Enercare that was 11 years old and it broke in October 2021. Not once did Enercare come and check the status of the heater. Of course it eventually broke and flooded our basement- to which they responded they were not liable.
I told Enercare to remove the broken heater and I informed them that I didn't want another water heater from Enercare.
<> Enercare showed up to remove the water heater and immediately tried to install a new one. After some discussion at the door I allowed Enercare to install a new water heater at that time ONLY because the service technicians offered me a $200 incentive for purchasing a conventional water heater from them- please see the attached incentive notice they provided to me. The technicians specifically told me I would receive the incentive in the form of a $200 mastercard and receive it within 8 weeks.
<> I waited 11 weeks for the card and then wrote to the Enercare email address of Joe Bruno, as specified on the notice.
Joe Bruno responded to my email and stated: "You have purchased the water heater not rented, incentive for $200 offer is for new customers that rent a tank with Enercare."
Nowhere on the the incentive notice that it state that the incentive is for new customers only. In fact, at the top of the page it states that the handout provides "Information for Enercare's residential water heater customers", of which I was one. I was told that the incentive was for customer retention - to continue their relationship with Enercare when the time came for the customers to purchase or rent a new water heater.
IN SUMMARY
Either:
1. Enercare technicians provided misleading information which led to my purchase of the new water heater
or
2. Joe Bruno is attempting to renege on the verbal contract by stating that the incentive only applies to new rental customers.
I am without heat since 3 days ago. Christmas Day! A Very polite technician came and told me that a new motor was needed. Because it was Sunday and Christmas Day it will done on Monday. I called service yesterday 4 times and all extensions for management had a msg that they were on holidays WTF. Please don’t let anything happen to your furnace good forbid on a holiday… service 24 Hrs … worst company .. now is Tuesday morning and I have been on hold for 1/2!hour.. I have a service agreement.. $30.00 monthly. DONT DO BUSINESS WITH THIS PEOPLE.
My shower was not getting hot water so I called Enercare thinking it was my tankless water heater. They could not fix the problem as it was my shower plumbing, but when they took the water heater apart it has been leaking every since. I have had 9 service calls and been charged over 500 so far and I had asked them to remove me from authorized billing but they did not and kept taking my money.
I feel they broke the unit and they are now not calling me back nor fixing the problem. They order parts and then say I did not need them and take them away but charge me labor for again "fixing" my water heater. Now they are saying it was installed wrong, but they have taken it apart 9 times so I do not belive that at all - it worked find until they touched it.
Just as a side note, they also charged me $115 to get out of a insurance plan from my old address as I did not want to move it over because my unit is only 3 years old. They charged me $115 to get out of this contact which I paid, and then I noticed a couple of months later they were stll charging me approx. $17 per month - they never cancelled it. I asked for a refund and they have not provided that either. I then told then my insurance company was going to get involved as there is flooding on my floor, but again no response.
Just yesterday a peson told me they would call back by 6:30pm - they never did. I called again today Dec 15 and have been on hold for 2 hours....I am truly at my wits end - I have been nothing but professional and patient (beyond belief - I mean 9 service calls, with a four hour window has really cut into my work hours, as well as holding for hours on line). Also who needs so many uselss service calls in times of Covid - very stressful.
Called them Friday afternoon. There was a global outage.. Called them Friday Night and asked them to move my water heater 6 inches, given a case number and someone will call me back in 24 hours and assured that no cost involved to get it moved. Well that didnt happened, Call them saturday night provided case number (doesnt Exist) was given a different case number, again was assured no cost to moved. 24 hours later call them back a third time, after 30 minutes on hold i was """""assurredd" someone was going to come on wednesday and now told me theres a price in moving it.
Wow. I could only imagine if i had an emergency how would of that work.
NEVER EVER going with enercare again. and i would advise people to avoid this company.
Enercare Home Services has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 12 | 315 |
Approved | 11 | 234 |
Unverified | 1 | 80 |
Suspicious | 0 | 1 |
Overall Rating | 1.9/5 | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Markham area hvac business is rated 1.4 from 234 reviews with a TrustScore of 1.0. Services offered include hvac, water heater installation and plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Kasey Bennett |
Affiliations or other locations: | Enercare / North York |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Enercare Home Services to request licensing info. |
Insurance information | Contact Enercare Home Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.