This Concord area appliance repair company is rated 1.2 from 209 reviews with a TrustScore of 0.0. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
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I had my washer machine repaired. They replaced the drain pump. Right after they did that, they left the damaged one and I had a chance to look it up online (the exact kind and brand). It cost $50 + $16 shipping. However, they charged me $552.94 just for the part. When I asked about this, they responded the fee also includes "warranty, shipping and installation". So basically, they are charging about $487 for 45 minutes of work (+ warranty? how does charging for warranty make sense?), without having disclosed this before I approved the job.
I should have researched these guys, as they were featured in CTV news (https://toronto.ctvnews.ca/ontarians-need-to-research-before-booking-appliance-repairs-experts-warn-1.5408117). Please save yourself the bad and costly experience and don't call these guys.
Crooks! Stay away! Read the article CTV news did on them. They will scam you out of money and quote you more after they look at the appliance. Charged me $335 to reset the panel board on my dishwasher and then said it would only last a week or so. Refused to refund my money because of a disclaimer on the invoice.
Our dishwasher (less than three years old) had an issue draining. We were able to fix it once by cleaning out the filters, only for it to happen again, which indicated a clog beyond the filters, somewhere in the line leading to the drain under the sink. We set up an appointment with them and the guy tried to tell us it was the control board that was the issue and quoted us almost $300 to fix it.
We were, as you can imagine, skeptical, and decided not to proceed. We called another appliance repair company and, sure enough, the drain line was clogged. The guy had it fixed inside 15 minutes.
Bottom line: don't even bother calling these guys unless you're keen to get scammed. About the only good thing I can say about them is that the guy arrived on time for the appointment so he could scam us. Absolutely shameful.
Based on our bad experience, we highly caution unsuspecting trusting citizens to be careful and make their own decision when dealing with "The A Team Appliance Repair" (also known as "Appliance Repair Team").
•The technician charged in advance of performing any labor work then performed no repair work.
•Charged for labor to repair a component which does not exist.
•Billing discrepancies, including an incorrect company address on the debit receipt and a different company name on the invoice.
While the financial loss in our case may be relatively small, no one deserves to go through the frustration and indignation of being deceived by unscrupulous individuals.
See their other reviews in HOMESTAR, SITEJABBER, TRUST SCORE, BBB, YELP
& CTV investigation in 2021 (https://toronto.ctvnews.ca/ontarians-need-to-research-before-booking-appliance-repairs-experts-warn-1.5408117).
My experience was dreadful. I explained why I needed soneone to come. Nothing was wrong with the machine. I just needed to remove a pueve of metal smaller than a coin from the machine. It was still visible on the floor of the machine but stuck.
I explained that it wasn't necessary to trouble the machine. The service man insisted that he had to remove a part to get to the object. That was totally false because the object was clearly visible. He them quoted a ridiculous price which I regrettably paid out if desperation. I was treated unfairly, felt scammed really. Awful company. Warning to all......do not use this company. They will rip you off.
Scam alert! Do not waste your money with this company. They will misdiagnose, not fix the problem so you end up spending all your money when it’s cheaper to just buy a new appliance. Customer service is horrible. They are so rude and unhelpful. Wish I’d read their bad reviews before contacting them.
Stay away from this company, I will be reporting this company to the better buainess bureau. How this company is still in business is mind blowing.
We had a gentleman from this company come to asses our LG freezer. This gentleman was very unproffessional, told us, " LG fridges are shit".
He then stated that he would reprogram the back of the freezer and that it would in his opinion 100% fix the problem. He then said, if it doesn't work, the compressor then would be the issue and that it would be covered under warranty as the compressor is under a 10 year warranty. We paid $322 for thi ls service which DID NOT fix the problem. To then find out there is no such thing as a 10 year warranty from LG. When we called the company back, the receptioniat tried to tell us that this is not how it went and that the part was needed from the get go. When asked to speak with a manager, was told that they will tell me the same thing
Would highly not recommend!
Terrible service. They charged us $300+ upfront to just diagnose, and this amount would not get deducted from the total repairs. The repairman Bryan was rude and impatient, and did not seem to care even a little bit about customer service. He "diagnosed" the problem by just opening the compartment at the back of the fridge and doing a visual inspection - something he charged us $300 for and refused to take this out of the total repairs that would follow. Stay away from this company.
Told over the phone that it was $80 to diagnose problem and that could be put towards the parts and repairs if we go with them. They got here and said it would be $360 to fix today and we had to pay up front. Then they told us we needed almost $3000 in parts on top of that. They did nothing for the $360 so the $80 diagnostic fee was a lie. I called another company and the quote for parts and labour was $800, more than $2000 less than this company. Do not use this company as they are a complete scam.
Do not accept the service call!
They said it would only be $80 to diagnose the issue upon coming over. When the gentleman arrived he said it would be $280 to diagnose and tell us what’s wrong and potentially fix the issue with the washer. I refuse to pay for him just to stand there in my laundry room and then asked him to leave. The woman on the phone had a mean tone and said she was going to collections then hung up. Do not fall for these scams!
The A Team Appliance Repair has a TrustScore™ of 0.0. The average TrustScore™ for other businesses providing similar services in Concord and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 110 | 233 |
Approved | 101 | 209 |
Unverified | 9 | 19 |
Suspicious | 0 | 5 |
Overall Rating | 1.1/5 | 1.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Concord area appliance repair company is rated 1.2 from 209 reviews with a TrustScore of 0.0. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Easton Samuels , Duy Phan and Craig Nagel |
Alternate Phone Numbers | 416-848-7578 |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact The A Team Appliance Repair to request licensing info. |
Insurance information | Contact The A Team Appliance Repair to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.