Our team assures quality, and are dedicated to understanding and working with your timelines, cost, and most of all, your need for total reliability. With over 30 years of combined experience, our experts provide meticulous work and pay close attention to detail. We offer complimentary consultation on residential or commercial sit read more...
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Very pleased with the recent job completed by Harley from Victoria Hardwood Floors. Our oak floors were in poor shape - 20 years of pets, children and general wear and tear. They now look amazing! While the job did take a wee bit longer, it was obvious that Harley took great pride in his work - paying attention to details that I hadn't even noticed but contribute to a truly professional job. The finish is exceptional and the clean up afterwards was excellent.
Would not hire again. Received quote for removal of existing flooring and install of new vinyl flooring. When found out that they would have to remove existing floors that were glued down instead of floating flooring they charged us more. If we would have know how much it would of cost to remove the glued down flooring then we would not have gone ahead with installing new flooring in that area. However a good portion of the flooring had been ripped up so we had to go ahead with getting them removed. Wish they would have either known that the flooring was glued down when they gave us a quote or have given two quotes for both scenarios. I appreciate that the company had their worker "fit us in" in order to get the job done in a busy time having him come later day after an already full day. When our carpet was removed the carpet spikes were left on for days causing a hazard for us and our cat. Luckily I realized it before anyone got hurt and covered them up with boxes that we had full of donations. Spikes were not removed for days. Found a razor blade in the bathroom and nails sticking out from the removed baseboards causing further safety issues. Did not wear a mask during job which we said was okay while installing the floors due to heat but asked to wear one when speaking to us. Did not comply. Had to clean up after them many times as dirt and sawdust was left everywhere causing us to have to sweep and clean late at night. They didn't realize that our existing baseboards would have to be replace so they originally suggested and quoted us for quarter rounds be added to them. When they had to fix the existing baseboards they charged us around $900 more to get taller baseboards in. In total with having to remove the old flooring and put in new baseboards it cost us a total of $1200 more then was originally quoted. When they first thought they would only have to put in quarter rounds the flooring was cut sloppily around the edges in numerous places resulting in big gapes between it and the baseboards. The biggest gap was almost an inch wide. Had to patch in small pieces causing us to worry that it would not look good and having to angle the baseboards in an effort to cover the small pieces. In the end the fix was sort of okay and may not be noticed by someone who was not looking closely but not what we would have expected for the money it cost us to have new flooring. Knowing what I know now I will look to getting a signed contract along with the quote and getting details in writing in the future.
For clarification, we did not find out the floors were glued down until 1-2 feet of flooring had been ripped up. We thought the original quote would have been honored but we decided to pay the cost anyways, as we didn't know there was another option.
As to the baseboards, it was found late in the process that the original baseboards in placed back in the hall would mean we'd have to paint, we were given the option of getting other ones, and we readily agreed to paying the difference, however we did not find out until they were purchased that portions of the floor were installed up to 3/4 inch away from the wall (spots, not the entire floor) and this meant they needed to be patched in. While it looks ok now, we feel a more consistent install would have made for a much easier and less stressful rest of the project.
Overall we're very appreciative of the effort and hours that were put in, but feel like we were never told all our options or the full story until after we made a decision. If we had been told the floors were glued without them being partially ripped up, we would have made a different decision, if we knew the baseboards weren't going to cover the floor that had been installed too far away from the wall, we would have stayed with the quarter rounds, but we weren't told until just before the boards were installed. We rely on the professionals to help guide us through, and didn't feel like we got that guidance here.
Clearly we both have different views on the situation. We have learned to be more thorough. To ask more questions and go over some "what if" scenarios
Thank you for taking the time to let us know about your experience. I m sorry that you didn t have a great experience with your flooring project. We will be more careful to these details and did not intentionally mean to cause harm or an unsafe environment to you and your family. As for the extra costs, unfortunately, with these additional expenses due to your hallway floors being glued down, the machine had to be rented and charged to you because the floor would have taken much longer to remove and risk causing more damages to your home had we not rented it. With your approval and agreement we continued the project. We would not know what is underneath your floors without ripping it and we do not rip open floors until the job start. As soon as we did notice these issues, it was addressed to you and you were given an updated invoice once you agree to it. You could have opt out before we installed the baseboards and you could have stopped the project at any point but you approved all changes and made the additional payments for us to proceed. Originally, you were billed to have 1/4 rounds installed infront of your existing baseboards. Because your baseboards were cracked as we had shown you and your floors now unleveled after removing the glue down existing floors, it was ideal to go with taller and slightly thicker baseboards to hide the imperfections on the floors and walls. You decided to upgrade to only 1/2 inch width baseboards after floors were installed, so we had to insert additional flooring to the ends to make up for the 1/4 round and existing baseboard width. Your updated billing included the machine use to rip up the glue down floors, removing and disposing all existing baseboards, and install of new baseboards and baseboard material which you agreed and paid for with no hesitation so we continued the project . We really appreciate your business and if there s anything else that we can do to better your experience, please let me know.
Victoria Hardwood Floors Inc. has a TrustScore™ of 3.9. The average TrustScore™ for other businesses providing similar services in Victoria and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Yes|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2016|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We refinish floors. You can choose to keep your natural floor colour then seal it and coat it to protect its colour and prevent any damage to it. Or you can choose a specific stain colour that you prefer and we will coat it twice to keep it protected. We offer customized stain colour too.
We repair and offer floor installations. Types of installations include hardwood, engineered, laminate, floating floors, and vinyl floors and carpet installation.
Our team assures quality, and are dedicated to understanding and working with your timelines, cost, and most of all, your need for total reliability.
With over 30 years of combined experience, our experts provide meticulous work and pay close attention to detail.
We offer complimentary consultation on residential or commercial site. Professional floor installation and repair for hardwood, engineered, laminate, glue down, floating floors and vinyl. We provide dustless sanding and refinishing. All products used are of very high quality and Eco-friendly. We also provide sales and delivery of products to your door. At the end of each job we do all removal and disposal.
|Main contact(s)||Harley Thompson|
|Alternate Phone Numbers||778-967-1804,|
|Listed with TrustedPros since:||2017|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Victoria Hardwood Floors Inc. to request licensing info.|
|Insurance information||Contact Victoria Hardwood Floors Inc. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Victoria Hardwood Floors Inc. has contributed 8 responses to the following questions posted in the 'Ask the Pros' forum