Total home is a family owned and operated Corporation, co-owned by Cindy Charbonneau and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce i read more...
We were shopping around to hire a professional interior designer to decorate the main level, stairs area and the upper hallway of our home. After meeting and taking estimates from four different firms, we finally settled on Total Home.
It was the ideas that were presented by Cindy at our first meeting as well as the friendly and courteous service and advice that attracted us to Total Home. There was never any pressure of any kind, so we felt at ease and involved.
As part of this project with Total Home, we got the following done:
- Paint selection and painting
- Crown Molding on the main floor
- Furniture shopping and selection (dining table, buffet, accent chairs, coffee and end tables)
- Rugs, Art work, Paintings, Plants, lighting and numerous other accessories to liven up the whole place.
- Family pictures gallery wall in the stairs
- Wall TV mount and electronics shelf (fully hidden wires)
The following is why we enjoyed working with and recommend Total Home (Cindy and Gilbert).
They were always on time for appointments and also finished the work as promised, on the agreed-upon day.
It’s very pleasant to work with them. They are professional in all their communication, written or in-person. They are pleasant and we didn't feel like we were dealing with contractors.
All the work was clearly explained in the estimates and if needed, we were always informed ahead of time of any changes and the reasons behind them. There were no surprises. This is a big plus.
Staying within budget:
All the work was always done within budget, what was on the estimate. Again, no surprises.
All the work, such as; crown molding, furniture, accessories and painting really work together very well. The colours, the art and the whole look fits together amazingly.
Professionalism of the work (service and work performed):
All the work done by Total Home was excellent in terms of workmanship and cleanliness. Gilbert did an amazing job doing the TV shelf and molding and always cleaned up nicely (inside and in the garage) after the job was complete. Cindy always remembered every little detail of the projects, kept all aspects under control and us you up-to-date with communication. We felt that Cindy was in-charge and we didn’t have to worry about anything.
We are very happy with the way our home looks now. It's great and we had many compliments from neighbors and friends alike. Most important of all, everything went great and we never had any headaches that can so easily come up in such projects.
We will deal with Total Home again when we are doing the pot lights and the upper level bedrooms.
Total home provided knowledgeable, skilled, courteous and clean service during our recent bathroom renovation. Gilbert is a true professional with exceptional skills. His craftsmanship is apparent in every detail of his work. He provided knowledgeable and experienced design recomendations with a view to increasing the value of our property. He took the time to explain and consult on many aspects of the project. His knowledge of the latest constructions trends were applied to the project. Material installation was handled with skill leaving us feeling confident and reassured that the job was done right and will last for many years to come. I highly recommend Total Home for any household project and will undoubtedly use them again in the future.
A big thank you to Cindy for beautifully staging my home for sale. Cindy is professional, courteous and considerate. She's so personable, and a genuinely friendly person to work with. Cindy has a great eye for how to bring out the best in a space: She really made the rooms in our house "pop". It is also so obvious that she loves her job and cares about her clients. I would definitely recommend Cindy to other people putting a house on the market.
Cindy was recommended to me by my realtor, and I can't say enough about the quality of her work. She demonstrated a high level of professionalism from our first meeting, which instilled confidence from day one. My husband and I are both quite picky and were worried about giving up control of the staging to her, but we could not have been more impressed. The house was so beautiful! She filled an empty house with so many gorgeous works of art, furniture, mirrors etc, and this made all the difference. After our realtor saw the staging, he upped the sale price by 25K, and it still sold for well over the asking price, with multiple offers on the property. I highly recommend her services to anyone who is interested in selling their property for a higher price.
Thank you Jen for your review, we so appreciate feedback from our clients.
It was such a pleasure working on your property! You did such a great job of renovating your house and it certainly makes my job that much more enjoyable when I have such a great space to work in.
I too was excited to see the transformation and so thrilled to get the results of the sale. Congratulations!
I do hope our paths will cross again someday.
All the best,
Total Home has a TrustScore™ of 4.9. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2009|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Carpentry, Home Staging, Interior Design
Architectural Design, Basement Renovations, Bathroom Renovations, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Fireplaces, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Roofing, Shed Construction, Skylights, Sunrooms, Tiling, Windows and Doors
Total home is a family owned and operated Corporation, co-owned by Cindy Charbonneau and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2016 for Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2015 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for Bathroom Renovations, Home Staging and General Contracting in Kemptville.
|Main contact(s):||Gilbert Lutes , Cindy Charbonneau|
|Alternate Phone Numbers:||613-286-7165|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
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Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum