Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville read more...
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There simply aren't enough good things to say about this team.
We took on a major main floor reno on a new-to-us home that we knew would require remodeling at purchase. Cindy and Gilbert were on board and making plans with us before we had even closed on the house. Responsive, patient, professional, willing to work within our budget and roll with the hiccups (and there were many in our project). Mirrored for all the tradespeople Total Home works with. All of them were efficient, friendly, and most importantly produced high quality work. Truly a one-stop shop. After all the dust settled it looked and felt like a brand new home.
Would definitely recommend to friends and family.
I contacted Cindy from Total Home on the internet by phone so I did not know this company ahead of time I also did not read reviews so I wasn't sure what I was getting. I called for a colour consultation for the main floor and everything went very well, I found her easy to work with and she understood what I wanted. My next call was for the bathroom and it was a small job but she came and had a look and we agreed that the work would be done on a time available, I could not find a company that would do this small job. We made an appointment for the backsplash and the sink and again it was easy working with her. The finished product was exactly what I was looking for and I would not hesitate to refer the company. The job was very well done and very clean so I didn't have any work to do after it was finished.
I love my new bathroom. Gilbert's attention to detail is second to none. The quality shows in every part of the renovation. Work area was always kept tidy. Gilbert was able to assess any issues that arose, and went above and beyond to ensure that they were resolved quickly and efficiently. I feel the price was fair for the size of the job. Cindy and Gilbert are very professional, reliable, and easy to work with. I highly recommend Total Home!!!
I would highly recommend Total Home. I was starting to really dislike my condo, and I knew I had to do something since selling wasn't an option in this market. Cindy helped narrow down the style I was going for and chose wonderful additions to make my house feel like a home; from the much-needed changes in my kitchen (cabinet paint colour, backsplash, counter tops), to warm and welcoming wall colours and trim, to décor ideas that worked with the space, she helped with it all. She organized and scheduled all the required jobs, and she continuously checked in to make sure everything was running like a well-oiled machine. I really couldn’t have done it without her help, and I now love my space once more.
If you want to sell your property faster and at the right price, I strongly recommend using Cindy’s services.
We initially put our house on the market on June 2022 right when the home prices were starting to decline (fast). According to several agents, we had done a descent job in staging our home ourselves. However, after few weeks on the market, we had very little to no interest with no showings. We decided to take our house off the market and press the reset button.
Cindy came on board with our new Realtor and made many recommendations during her initial consultation. Later, she staged the entire house and what a change it was! As soon as we put our house back on the market we received several requests for showings. The house sold in less than 3 weeks!
Cindy is amazing, she is very professional and knows what she’s doing. I was quite skeptical at first, but now I would use her services in a heartbeat! Thank you Cindy!
First, thank you so much for taking the time and care to provide us with your testimonial, we are so grateful. It was such a pleasure working with you, and you truly did start me off with a great canvas, because you do actually have an eye for style:) You could easily see that you care about your home.
I love what I do, and it brings me great pleasure to re-imagine a space and set it up for success. I would love to work with you anytime, and I wish you the very best in your new home adventure!
Working with Cindy from Total Home was so incredible. During the consultation, she provided room by room checklists on what we could do to prepare our home for sale. What I loved was that she provided the checklists based on highest priorities so we could choose where to allocate our funds based on our budget. She answered all of my questions and never rushed through the process. She was so meticulous, detailed and patient.
Two things that were really invaluable are:
After the consultation, before our house was even on the market, someone wanted to come see our home. We only had a few days to get the house ready, and Cindy’s list that she gave us during the consultation was what we used. The house sold immediately and in a private sale. Having that checklist made the stress of the process minimal because we knew where we needed to put our focus and money to stage the home.
2. So much of the information she provided we now get to use in our new home to stage it in a way that makes it feel like a home that is designed to our tastes. She really knew how to bring out our emotional needs that we wanted our new house to feel like.
She is truly an expert in her field with an eye for design.
We were having a difficult time deciding on our colour scheme and tile choices for our kitchen renovation. I wanted everything to flow with the rest of the house as it is a bungalow and the kitchen is visible from every main room. I found Total Home online and had Cindy come in for a design consultation. She was extremely knowledgeable and friendly. She really helped to narrow down our paint choices and gave great tips and suggestions for our flooring and backsplash options. I felt much more confident moving forward with our renovation after my appointment with her. I would not hesitate to use Total Home for any future projects.
Company is very committed to its clients. We had laminate flooring removed in our basement and vinyl put down as a replacement. They also did some drywall in the basement after we had water damage, and rebuilt a custom damaged shelving unit. We really appreciate the versatility Gilbert and his team demonstrate.
Gilbert from Total Home did a fabulous job with our bathroom renovation. He took great care to ensure that the work was done properly and to our satisfaction. Gilbert is a meticulous and conscientious contractor who does not take any shortcuts. He clearly takes great pride in his work.
As a contractor, Gilbert was a pleasure to work with. He could easily be reached via phone or text and has excellent communication skills. Gilbert answered all of our questions/concerns and carefully walked us through the entire project from start to finish.
Gilbert and his crew were always pleasant, polite, and approachable. They were also very respectful of our home made sure to clean up any messes at the end of each work day.
I highly recommend Gilbert and Total Home.
I hired Gilbert to complete an extensive renovation in my 50’s house, purchased late in 2020, which was complete with “vintage”, ie original, kitchen. Based on the floor plans of the time, the house was chopped up into small dark rooms. The work involved removing a main structural wall and installing a beam, and removing the other interior walls, including an old chimney. As well, the old kitchen cupboards were removed. From there, the walls and ceiling were drywalled, and new flooring and pot lights were installed. Now that the space was completely opened up, he installed a beautiful new island, along with new modern kitchen cupboards, sink, faucet, and light fixtures. For consistency, he followed the style of the rest of the house in matching baseboards, window trim, etc, always keeping me in the decision-making loop, and making any changes that I requested.
I was fortunate that he was able to continue with additional tasks, including extending the flooring through the entire house, and replacing all the interior doors. It’s now like a brand new house!
Gilbert is absolutely meticulous in his work and will not consider any task done until it is perfect. As a bonus, he also thoroughly cleans up before he leaves for the day. I wouldn’t hesitate to recommend him for any home renovation work!
Total Home has a TrustScore™ of 4.9. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.5. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Yes|
|In Business Since||2009|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Total Home has been recognized for their skills and expertise by their peers in the following categories
Amazing work and 100% honest and reliable. Great communication and very professional.
Carpentry, Home Staging, Interior Design,
Architectural Design, Basement Renovations, Bathroom Renovations, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Fireplaces, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Roofing, Shed Construction, Skylights, Sunrooms, Tiling, Windows and Doors
Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2021 for General Contracting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2020 for Bathroom Renovations, Interior Design, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2019 for Interior Design in Kemptville.
Total Home was awarded Best of TrustedPros in 2018 for Bathroom Renovations, Drywalling, Flooring, Tiling and Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2017 for Bathroom Renovations, Painting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2016 for Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2015 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for Bathroom Renovations, Home Staging and General Contracting in Kemptville.
|Main contact(s)||Gilbert Lutes , Cindy Charbonneau|
|Alternate Phone Numbers||613-286-7165|
|Listed with TrustedPros since:||2013|
|Warranty||3 Years on Labour|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
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Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum