Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville read more...
Total Home began operations in 2009 and has received 102 reviews for an overall customer rating of 4.9. The average rating for businesses providing similar services in the Kemptville area is 5. Write a review
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After thinking about having our stipple removed from our ceilings, we chose Total Home. We knew of their work and felt confident that we were hiring a reputable company with experience in this type of work. The work was done in a professional and timely manner. They actually finished the work one day ahead of schedule. They were mindful of our need to live in the house at the same time that the work was progressing. We are very happy with the results. Our 36 year old house now looks clean and fresh and up to date. We would highly recommend them.
We recently had Gilbert in to design and install a custom ventilation system for our cigar lounge. His advice and insight were spot on and the job went smoothly, on time and on budget. We wouldn’t hesitate to have them back to do more work in future, great experience!
Our home project was extensive and certainly drew upon the myriad skills of Gilbert Lutes of ‘Total Home.’ He did at times call upon outside, known and carefully selected tradesmen when necessary, such as electrical work and painting. They were all thorough and expert at their craft.
I was not around much of the time. Gilbert was given a key and came and went as time and supplies permitted and sent us photos of completed work. I had very little reason to tell him what to do and if he was at all unsure he would ask if I had any particular wishes.
For brevity’s sake I won’t supply a list of all the various skills required for our project, but believe me, Gilbert has many. He does not cut corners, he knows his trade better than anyone I have so far in life hired, and as icing on the cake also has an admirable artistic sense. Even though there were some hiccups with completion time, they were in the end easily overcome. If you want expertise and excellence - hire him!
Hands down the best reno experience I've ever had! They guided me through picking out paint, flooring, and furniture that completely modernised the house. The execution of that vision was beyond expectations.
Work was good, but was disappointed by the completion timeline. I know Covid impacted it to some extent making it harder to get materials but it is also hard to complete a job when the hours worked most days were only 10-3ish.
We want to thank you for providing us with this valuable feedback. We are very happy to hear that you were happy with the quality of work done as we pride ourselves on value based workmanship.
With regards to the timeline however, we are sorry for the delays that were incurred in your project. Unfortunately, COVID had a great deal to do with the hours worked in any given day, and has had a huge impact on trades in this industry as a whole. Materials were very hard to come by, and often Gilbert had to travel to multiple locations to find materials. In many cases, he had to travel out of Ottawa to surrounding cities like Brockville and Cornwall to get materials. Each location had a line up that he had to wait in for long stretches of time causing further delays. Your project was in the heart of a lot of industry shutdowns, and so many stores were working with skeleton staffs, making process in the store much slower than usual as well.
It is also important to remember that within a renovation, sometimes the trade professional is forced to leave early to wait for mud to dry for example; whereby he cannot work any further until the mud dries completely.
This was a very difficult time in our industry and still remains to have it's challenges. We are all working hard to adapt to the new normal, and still provide our clients with great service.
We are grateful for the opportunity to have worked with you during these difficult times.
Cindy & Gilbert Lutes
From the moment we met, i was impressed by Gilbert. Open, honest, looks you in the eyes, listens and gives feedback and recommendations for the job. Gilbert and crew were on time, worked hard and efficietly and met agreed milestones. He was also flexible to adjust to my changes in requirements and schedule. The completed work exceeded my expectations and no discrepancies or shortfalls occurred.
We downsized from a 5 bedroom to a 3 bedroom home and along with this, the principal rooms are much smaller. Cindy has designed our main living space beautifully maximizing on the space available and creating a modern yet warm feel to the room. She made an otherwise very challenging and burdensome project for me very enjoyable. She listened to my needs; very patient with change; full of ideas and visions; punctual and flexible in her services allowing me to save on her costs by doing some of the shopping. All of her recommended trades' people were equally as professional and provided top quality work.
Her services were invaluable to me at this time of starting over. I highly recommend her services to anyone requiring advice on interior design.
I was very happy with Gilbert's work. He was very professional and courteous from the first visit. He kept us updated on the work as it progressed and was always careful to keep the construction work as confined as possible.
The work done to build a master bathroom in a spare bedroom was meticulous. The workmanship was excellent and we love the spa feel of our bathroom.
I would not hesitate to use Gilbert for future work.
Cindy was extremely professional, warm, friendly and very time efficient during all of my interactions with her. She took the time to really listen to what I liked and didn't like, upfront, which made the process very time efficient and successful.
She was able to pick colours for the rooms very quickly that gave me the bright and relaxing atmosphere that I was hoping to achieve.
I was amazed at how she was able to pick colours that I would never have chosen on my own. I liked then as soon as she showed them to me and it made such a difference to see them in my space, I just love the colours on the walls and am extremely pleased with the outcome.
I also used the painter that Cindy recommended and I was very pleased with his work. He was fast, thorough and very good at what he does.
I plan to work with Cindy again to help me with my kitchen reno.
Working with Cindy was a great experience. At first I thought hiring an interior designer meant leaving all the complex decisions to her and just waiting for the big reveal. While that was one way to go, we opted to work with Cindy to re-vamp our boring living room. Cindy helped with paint color selection (had to paint the entire house first) before we could get to the main event. She patiently, very patiently, worked with my wife and I (and son) to narrow the near infinite choices for high end furniture, artwork, lighting choices and accessories to a few well coordinated design ideas that our minds could encompass. Without Cindy to guide us and help us make our choices from her hand picked options we would never have arrived at the end of the road to enjoy our new, lovely, comfortable and, most importantly, inviting living room. We went from using the basement TV room exclusively to now spending most of our family time in the living room. Because of Cindy's professionalism, and artistic design flair, and patience with indecisive clients, we finally get to use the space that, until now, was very under utilized.
Thank you Cindy!
Where do I start? I wanted to put in a bathroom in the main hallway for a while now. I was always told that it wasn't a good idea due to the location and that it would have to be built form scratch and it wouldn't be cost effective.
I contacted Total Home who came in to give me an estimate. During the estimate, not once did Gilbert ever say something wasn't possible. He asked pointed questions. He provided a very competitive estimate to complete the bathroom. I hired Total Home to complete the work.
Total Home came in, completed the bathroom on time, UNDER budget and the quality of work is next to none. I can't recommend them enough. I am so happy with the bathroom and the little touches they did without even asking.
We hired Gilbert and Cindy to replace and update our 35 year old main bathroom and create an ensuite from a powder room and walk in closet in the master bedroom.
With Gilbert’s expert carpentry and design building skills and Cindy’s amazing designer skills, they were able to create two beautiful spaces in our home that we love and are really proud of.
Gilbert was very friendly and very personable to work with. He was extremely professional, proficient and knowledgeable and did an excellent job. It turned out amazing and we would not hesitate to highly recommend him to anyone looking for a reliable and honest worthy contractor. We want to thank Gilbert too for putting up with our little pup and taking it all in stride. Great job, well done!
We engaged the services of Cindy from Total Home before putting our house on the market this year. She transformed the look of our house, making it more contemporary and more appealing to a wider market. The result was that we had an offer the day after our house went on the market. She was very supportive of our new move to an apartment by helping us choose fabric, paint colour and also helping with furniture placement and hanging of art work. Our entire experience with Cindy was positive. She is professional and knowledgeable and a fun person to work with.
We are very happy to have had Cindy back again for another interior design project. She is professional, thoughtful and creative in approaching the situation, designing options, and executing on decisions. We are very happy with Total Home services.
Guilbest was meticulous and thorough. Our installations were both tricky and he made it work beautifully, added insulation and ensured that everything is air lights and perfectly level. He even suggested a different casing to enhance the look of the French doors and it was the perfect finishing touch. He is also extremely tidy and keeps the work area clean.
We will definitely have him come back for our next renovations.
I'm a realtor in Ottawa and I hire Total Home for a staging consultation on a listing I knew would get a ton of action. Cindy did an amazing job helping the seller prep the property for market including tips on decorating, decluttering, and furniture staging. The pictures turned out amazing and the house showed great. The property ended up selling for significantly higher than the asking price. I would definitely use Cindy again and I highly recommend Total Home.
Main floor bathroom was renovated from a 2 piece, washer/dryer room to a 3 piece with a large shower stall. Electrical, plumbing, new window, shower, tile, venting and paint all done well.
Washer and Dryer relocated in the basement, new venting and plumbing run.
Also had a few small jobs that were important.
All done in quoted time frames and to budget.
Overall really happy with the work.
Gilbert and his crew from Total Home was wonderful from start to finish. We have a young daughter and there was no disturbance to our lives at all. He left the house as clean as when he came and the work he did was fast, high quality, and cost efficient. We will definitely be hiring Total Home again!
We have had the pleasure of working with Total Home for several projects. The first was kitchen renovation which included Installation of a tray ceiling, and redesigning the entire kitchen, including flooring, cabinetry, lighting and more. Gilbert is meticulous with his work and we know we can trust him to do a great job. Cindy helped with all of it. Choosing backsplash, flooring, paint colours etc. We also had her help with choosing paint colours for the rest of our home. The entire experience was seamless. Colours and samples were brought to us to choose which made it easy, and saved us time.
After all of our redecorating, we decided to sell our condominium and buy a bungalow. We used Cindy’s services yet again to stage our home. She is a complete professional who is focused, works quickly and efficiently, and is mindful of budget. The whole thing came together quickly, and really helped with the sale of our condo. Units in our building sometime take a year to sell. We listed on a Wednesday and received two offers on Saturday, both for over listing price. The one we accepted was for 12,000 over listing. Thanks to both Cindy and Gilbert for everything. We will certainly use both of their services again in our new home. I would highly recommend these consummate professionals to anyone.
Gilbert from Total Home does very nice work, he’s very knowledgeable and pays attention to detail. Our only concern we had at first was a lack of communication regarding a consistent work schedule which was discussed and straightened out. We would recommend Gilbert to friends and family.
This was a big job and I was a little nervous as to how it would go. I am very happy with the work that Gilbert did. His price was fair and the quality of his workmanship exceeded my expectations.
Provided a reasonable estimate and stuck with the price, despite some unforeseen circumstances. Carried out the work and completed it as planned. Quality of the floor installation was exceptional. Cleaned up area after the job. We're very happy with the results and highly recommend Gilbert and Total Home.
Hire this man. We are so thrilled and blown away with the quality of Gilbert's work that I am actually finding it hard to articulate here for you how thrilled we are with the results of his installation.
Gilbert is a consummate professional. He takes his craftsmanship, knowledge, skill, attention to detail, and brings it all to the job at hand. I was able to watch Gilbert work on our installation for a couple of hours and the way he works is inspiring. He took the time to get the job done correctly. If you're trying to decide whether or not to hire him for your job, please read on.
The first part of the installation required him to start from our kitchen because of our transition pieces (see photos). Due to the height differential between the tiled kitchen and living/dining room, he had to custom make wedges to achieve this. When I had arrived he had already had a plumb line drawn on the floor at this starting point to act as his guide. He also had a little chunk of the flooring that helped him measure and set up the whole rest of the floor based off this plumb line. "Get this part wrong", he said to me, "and the whole rest of your floor will be crooked and off."
He checked each piece as they came out of the box for consistency, size, and fit for the floor. If a piece wasn't up to snuff, he simply repurposed it later on or discarded it if it was scratched. He laid out each piece ensuring that the wood was the right length based on the wood around it. He also took care to make sure that the wood with 'knots' in it were strategically placed around the room for positive effect. "You don't want perfect wood throughout your floor until the end and then end up with nothing but strips of hardwood with knots in one section," he said to me. Smart feller.
Gilbert works efficiently and at a strong pace. I admired his work ethic and the sense of professionalism. I want to say that in watching him work I knew that we had made the right decision in contracting him to do our floor. We are SO HAPPY with the result. We would most definitely contract Gilbert to do any of our other projects as they come up without hesitation.
Well done, Gilbert, and thank you.
Eric & Shelley
Total Home did a fantastic job drywalling, installing tile and building a niche for my shower. This was not an easy job as the tile layout design and niche design were involved. Plus I changed my mind on the layout partway through the project. Total Home completed all of the work in a very timely and efficient manner and communicated with me on all aspects of the work. They were very professional, knowledgeable and a pleasure to work with. I would highly recommend them for renovation and construction projects.
We had the opportunity to have our kitchen back splash installed by total home and it was a very pleasant experience he was very professional and clean. The job was done in time as it was promised. we would recommend this company to anyone who wants to have any work done at their homes.
Gilbert first came out to give us an overall quote on finishing our basement which we then broke down into financially manageable phases. For the first phase we asked Gilbert to remove our popcorn ceiling and install pot-lights. Scraping off the popcorn looked like very hard work, but Gilbert went about it enthusiastically and finished the job very quickly! The potlights look amazing! We were very pleased with his customer service -one of the dimmers ended up not working correctly and Gilbert returned to fix them without any hassle! We definitely would recommend Total Home!
My husband and I hired Gilbert Lutes of Total Home to renovate our 18 years old bathroom.
The work consisted in removing the old shower enclosure, large bath, tiles on podium, walls and floor; building all new shower with bench and niche; changing lights location; retiling floor and shower walls, floor, ceiling, bench and niche; installing a new steam unit; installing a linen closet; covering feature wall with quartz veneer; measuring and installing granit bench and shower trim; plumbing and disposing of all used material.
It was all done to high standards.
It is to be noted that we provided all "cosmetic" material in situ, e.i. tiles, bath, faucets, closet, steam unit, and Gilbert supplied the "raw" building material.
The project was expected to take 4 weeks to complete, but actually took 5 weeks.
We found Gilbert to be very professional, meticulous and an excellent certified carpenter (e.i. all measurements required were spot on).
We highly recommend Gilbert Lutes and would call on him again for our future renovation projects.
Thank you very much for taking the time to provide us with your feedback and experience of your bathroom renovation. It was a pleasure working with you and would love the opportunity to work with you on your future projects.
Your beautiful bathroom is a compliment to your excellent selections of finishes, it is with respect for our clients that we provide high levels of craftsmanship.
Total home renovated our kitchen, powder room and mud room. Work included carpentry, tiling, new cabinetry and painting. The workman ship is outstanding. Gilbert was easy to work with, and very accommodating with our requests for change. The minor after service work was completed in a timely manner. Overall this was a great experience.
Cindy's advice and staging was key part of a quick home sale with multiple offers over the asking price. When she first walked through our home it was in a mess of being packed and required some fixing up. She was able to see through the mess to envision a final product. She worked to our tight schedule to ensure the house went to market in a timely manner. Cindy is very professional.
Thank you Cindy for the fantastic job in staging our home in Ottawa. All the rooms looked so well put together. Modern, warm and very appealing for our showings. I truly believe with your staging, we were successful in closing our home in only a week. I would certainly call on you for our next home flip.
We were shopping around to hire a professional interior designer to decorate the main level, stairs area and the upper hallway of our home. After meeting and taking estimates from four different firms, we finally settled on Total Home.
It was the ideas that were presented by Cindy at our first meeting as well as the friendly and courteous service and advice that attracted us to Total Home. There was never any pressure of any kind, so we felt at ease and involved.
As part of this project with Total Home, we got the following done:
- Paint selection and painting
- Crown Molding on the main floor
- Furniture shopping and selection (dining table, buffet, accent chairs, coffee and end tables)
- Rugs, Art work, Paintings, Plants, lighting and numerous other accessories to liven up the whole place.
- Family pictures gallery wall in the stairs
- Wall TV mount and electronics shelf (fully hidden wires)
The following is why we enjoyed working with and recommend Total Home (Cindy and Gilbert).
They were always on time for appointments and also finished the work as promised, on the agreed-upon day.
It’s very pleasant to work with them. They are professional in all their communication, written or in-person. They are pleasant and we didn't feel like we were dealing with contractors.
All the work was clearly explained in the estimates and if needed, we were always informed ahead of time of any changes and the reasons behind them. There were no surprises. This is a big plus.
Staying within budget:
All the work was always done within budget, what was on the estimate. Again, no surprises.
All the work, such as; crown molding, furniture, accessories and painting really work together very well. The colours, the art and the whole look fits together amazingly.
Professionalism of the work (service and work performed):
All the work done by Total Home was excellent in terms of workmanship and cleanliness. Gilbert did an amazing job doing the TV shelf and molding and always cleaned up nicely (inside and in the garage) after the job was complete. Cindy always remembered every little detail of the projects, kept all aspects under control and us you up-to-date with communication. We felt that Cindy was in-charge and we didn’t have to worry about anything.
We are very happy with the way our home looks now. It's great and we had many compliments from neighbors and friends alike. Most important of all, everything went great and we never had any headaches that can so easily come up in such projects.
We will deal with Total Home again when we are doing the pot lights and the upper level bedrooms.
Total home provided knowledgeable, skilled, courteous and clean service during our recent bathroom renovation. Gilbert is a true professional with exceptional skills. His craftsmanship is apparent in every detail of his work. He provided knowledgeable and experienced design recomendations with a view to increasing the value of our property. He took the time to explain and consult on many aspects of the project. His knowledge of the latest constructions trends were applied to the project. Material installation was handled with skill leaving us feeling confident and reassured that the job was done right and will last for many years to come. I highly recommend Total Home for any household project and will undoubtedly use them again in the future.
A big thank you to Cindy for beautifully staging my home for sale. Cindy is professional, courteous and considerate. She's so personable, and a genuinely friendly person to work with. Cindy has a great eye for how to bring out the best in a space: She really made the rooms in our house "pop". It is also so obvious that she loves her job and cares about her clients. I would definitely recommend Cindy to other people putting a house on the market.
Cindy was recommended to me by my realtor, and I can't say enough about the quality of her work. She demonstrated a high level of professionalism from our first meeting, which instilled confidence from day one. My husband and I are both quite picky and were worried about giving up control of the staging to her, but we could not have been more impressed. The house was so beautiful! She filled an empty house with so many gorgeous works of art, furniture, mirrors etc, and this made all the difference. After our realtor saw the staging, he upped the sale price by 25K, and it still sold for well over the asking price, with multiple offers on the property. I highly recommend her services to anyone who is interested in selling their property for a higher price.
Thank you Jen for your review, we so appreciate feedback from our clients.
It was such a pleasure working on your property! You did such a great job of renovating your house and it certainly makes my job that much more enjoyable when I have such a great space to work in.
I too was excited to see the transformation and so thrilled to get the results of the sale. Congratulations!
I do hope our paths will cross again someday.
All the best,
I was very pleased with the staging of my home by Cindy of Total Home. In an initial one hour consultation, she quickly advised on how to better present the place, including furniture rearrangement, essential painting including paint brand and exact color, and window treatments. Once I had accomplished this, she came in for a three hour session to decorate with rental items from her collection. She did a great job of adding decor items that filled out the rooms. And she advised me on additional pieces such as cushions and wall art that would round it out. Once done, the place looked really good. It is helping to draw in potential buyers, evidenced by feedback from their agents that it shows very well.
Thank you, Cindy.
Thank you Elaine for your great feedback. It was truly a pleasure meeting and working with you. You very much took on my recommendations and worked hard to help in featuring your home in it's best possible light.
It always pleases me to know that my work is helping people to get the traffic into their property!
All the best,
I am very satisfied with the service and work I received from Gilbert (Total Home). He responded quickly to all my concerns and any questions I had prior to picking a date for the installation. The quote for the installation was fair, and we proceeded to book a day and time.
I had pre-purchased the baseboards I wished ahead of time and cleared my small condo as best I could (<500sq ft). On installation day, Gilbert was up and running very quickly. Gilbert is an experienced and knowledgeable carpenter and worked his way around the small condo quickly and efficiently. I am very happy with the results, and highly recommend his services!
They installed an elegant and cosy, heated ceramic floor throughout the kitchen and dinning area 24" tiles. Level and even spaced grout. Scraped the popcorn ceiling in kitchen and living room. And sanded and puttied it to a completely smooth finish.
Can't say I wasn't worried, seems like a difficult highly skilled task. He had also removed the wall in between the kitchen and living room.
Installed a crystal chandelier over the dining table and pendants over the island. Helped us with the placement as well. Paint and crown molding.
On time and budget. Helpful tips and suggestions.
They cleaned up after themselves everyday! Easy to get a hold of for questions.
Was very happy with the experience and will hire them again for future renos.
We called Cindy to help us with our family room. She quickly helped us to arrange our furniture and placement of decor items. She guided us on paint choice and lighting. Her expertise helped us appreciate that you don't need a huge budget to achieve great results.
We originally hired Total Home to redesign our fireplace wall in our family room and extended the design to entire main floor (kitchen, living room, dining room and front entrance). The focal point was the re-facing of our dated (orange-brick) fireplace wall which included custom bookshelves and sliding drawers on either side or a with a new gas fireplace insert as well as a custom-built mantle and new marble surround.
Cindy helped us tremendously with the design and got us to think outside-the-box in terms of our colour schemes and furniture. We hired Gilbert to do the custom cabinetry and fireplace mantle. Cindy managed the arrangements the other suppliers. She was really helpful identifying potential design issues and offer and explain solutions when they did occur. She is very professional and client-focused in all of her interactions with us. We really appreciated her flexibility and availability to make appointments that were convenient to our schedule. She has a real talent for colours and staging. When we met to discuss options with both Cindy and Gilbert, these were productive and helpful. They both really listen to their clients, rather than pushing their own agenda or preferences.
Gilbert is a very experienced carpenter and delivers quality workmanship. He and Cindy really wanted us to be happy with the result. That was evident throughout the renovations. They arranged for an outstanding painter who, like them, was pleasant to work with, flexible, and provided quality workmanship. When we did encounter some issues that occurred with other suppliers, they worked hard to problem-solve with us and ensure that our needs were being met.
In terms of offering suggestions for improvement, I think it would be helpful (once concepts are agreed upon) to provide the client with scale drawings as opposed to just the images from Houzz. I would also suggest that they provide the client with a detailed design document such as the one that I prepared which included the amendments to decisions that we made along the way. On a minor note it could have been nice to have a more detailed schedule of when things were going to be done to eliminate any confusion and manage expectations.
Overall, we are extremely satisfied with Total Home and would highly recommend them.
Total Home consistently delivers excellent results. We have been working with Cindy and Gilbert for the past few years and are thrilled with their skill, expertise and passion for what they do.
As Realtors we are often asked how to best present a home for sale. Cindy and Gilbert have had tremendous success with our clients prepping houses for the market. The results speak for themselves, recently we had a interesting challenge for them in presenting a large home that was vacant. The outcome was incredible and yes we sold the house for full price on the first day of showings!
Total Home has done everything from small touch ups to renovations of Kitchens and Bathrooms for our clients.
Bottom line, Cindy and Gilbert are proud of their work, energetic and up for any challenge and deliver consistent great results.
We continue to put our trust in Total Home!
Royal LePage Performance
This is currently our first renovation ever, and we have nothing to compare too, so when I choose “Average” I assume it’s what’s normal in the industry, and when I choose “Very Good or Excellent” I assume that as above and beyond normal industry standards. I chose "Average" for Timeline but know we didn't have a deadline, as well, some items (ie: vanity and fixtures) were on back-order and took up to 10 weeks to arrive. This was beyond everyone's control.
I should mention right away this is not a simple Re&Re (remove & replace), but a complete bathroom build from the ground up, including a sewage pump, new plumbing, a separated space for the toilet room including a sliding door and walls. So this review is more than just mentioning great tile work, or a faucet change out and toilet installation.
I have always said what makes a company great is not that they never make mistakes, but rather how they deal with mistakes or fix issues, even when it’s not their doing or when it’s simply from misunderstanding. Gilbert has stepped up to the plate and fixed issues that have come up, even from someone else’s mistakes.
During our renovation, we had a few incidents that occurred. The first was when a plumber ran vent pipes up a main wall in the bathroom. Gilbert had to reroute them so they would be hidden behind a 32”high half-wall placed up against that main wall, this would also serve as a ledge for the tub filler and spray.
The concrete floor had to be torn up for the drains. Gilbert put effort and resourcefulness in using a self-leveling product to level the concrete floor, prior to installing the in-floor heating system and tiles. Within a short time of the floor tiles having been installed, and while still in the midst of renovations, two tiles got chipped along their edge. Gilbert has again, stepped up to the plate and said he will replace them before final completion.
We’re still in the midst of renovations and look forward to the completion, and we’re confident it will be spectacular and worth the wait, knowing Gilbert takes great pride in his work and will ensure the job is finished to high standards.
PS: If the software allows it, I will post pictures of my epic bathroom once completed! :)
TotalHome once again amazed us with their professional services! They have completed numerous projects around our house, including a complete overhaul of our ensuite two years ago. We have been so impressed with the quality of their services that we hired them for a major renovation of our kitchen. We kept the cupboards and cabinets because they were solid oak but we didn't like the colour so TotalHome worked with a professional refinisher to revitalize them. Cindy has an excellent eye for design and we knew we could trust her to pick the right colour for the cabinets and then she helped us select complimentary lighting, a gorgeous countertop (yikes it is beautiful!), flooring and backsplash. Gilbert takes pride in everything he does and he made Cindy's design ideas come to life. His work is always top quality.
Thanks again TotalHome. Next project... main bathroom.
Thank you Gilbert for coming in with fairly short notice and rescuing our kitchen renovation. He did some very detailed drywall work trying to get our ceilings to match, removed old bulkheads, moved some of the plumbing, and installed our new DeLaurier cabinetry in both our kitchen and laundry room. He was a pleasure to work with!
Total home staged my home for sale and because of the professional job they did I was able to obtain more than the asking price . They not only did a great job but were careful to incorporate all useful existing home material to make the finished product more homey and personal.
Working with Cindy and Gilbert was such a pleasure. Cindy helped us make our house a home! We found them via referral and so glad we did. They are efficient and timely and completely listen to what your looking for. We couldn't of done it without them. Pricing ,time served and over are service is outstanding ! We had a lot of space to cover in our home and we are left living in such a welcoming, warm, and elegant environment ! I would recommend their services to anyone and everyone :)
Fantastic experience with Cindy. She was able to prepare a home very quickly and beautifully. I loved how she took some simple accents and completely transformed a home. Cindy was able to make it affordable for my client, which I definitely think helped facilitate a quick sale. (Sold in 27 days in November)!! Thank you so much!! Excited to work together again!
Our Real Estate Agent recommended Cindy from Total Home to help with staging our home for sale. It was an estate sale and we needed someone to show the home at its best. Light, airy, spacious and inviting.
Cindy was prompt and professional and was able to meet me almost immediately. She listened to what we wanted to accomplish with our staging and her interior decorating experience showed with her suggestions and recommendations. She provided a quote that same day and we had furniture and decorating done within a week, just in time for pictures for the real estate ad and for an open house.
We got a ton of positive comments about how good the house looked and people really liked the flow and feel of the house. The house sold in 3 weeks I feel in large part to how well Cindy did her work.
I can't recommend Cindy and Total Home more highly.
We contracted Cindy and Gilbert to design and renovate the main bathroom in our home. It had to use space quite efficiently, it had to be functional for our family with young children while also considering our needs as our family changes over the years. We wanted it to be modern while also 'fitting' with the current style of our home. And considering we plan to stay in this home long term, we wanted the design to be something classic over the years and the workmanship to be high quality. We wanted it done right - and it was.
I really appreciated the husband/wife duo of Gilbert as the contractor and Cindy as the interior designer. The workmanship was excellent, the input and sense of style from both of them helped create what we have, and I can't get over how in-love I am with the style Cindy designed. I just feel good waking into this room - which I do multiple times a day.
Gilbert stripped the whole thing down to the studs and took every decision with care as if it were his own house he was working on. He was clean and conscientious. Cindy brought creative design aspects to the conversation. They both thought of details we hadn't considered, worked with our input and ideas, adapted their work to the ideas that emerged over the project, and respected our decisions and needs.
With both of them, I felt heard and we worked together well. All projects have hiccups and this was no exception. The way in which we handled those hiccups was through open communication, respect for one another, and keeping our eye to budget and doing the work 'right'.
We would hire them again. And we definitely recommend to our friends.
We hired Total Home to remove a wall between the dining room and the kitchen. Gilbert gave us a quote and a timeframe for the work. Gilbert showed up on time, kept the workplace clean and completed the job on time. He took care of all the details and was very meticulous in his work. The result exceeded our expectations. I would not hesitate to hire him again or to recommend him.
We have found Total Home excellent in their work, totally professional in their attitude and a delight to have in our home. We are amazed at their ability to master so many different trades at such a high level of competence.
I was extremely impressed when I walked in to the home and it made the biggest difference having the home staged. I really appreciate the care that Cindy put into staging this home as well as the extras that she did to complete to look. The service was amazing and her staging skills are top notch, I will certainly be using her again.
Total Homes provided exceedingly great service to us in the total renovation of our 34 yr old powder room ..including demolition of the old bathroom, painting, installation of baseboards, electrical and plumbing fixtures, and tiling and grouting of a full wall...the results are stunning. Additionally he replaced some damaged baseboards in the living and dining areas to perfection!
Gilbert was a pleasure to deal with! He always took great care in keeping the worksite area clean and contained even in the midst of a houseful of 10+ guests running around as he worked! Amazing!! Communication was excellent, workmanship superb, and general demeanour an absolute charm! We are looking forward to hiring him again to do our next reno!
Total Home completed a full set of services to prepare our home for sale. We currently live in London, UK but the house we are selling is in Ottawa, Canada. Total Home took care of absolutely everything from painting, refinishing the floors, packing, staging, arranging for storage, cleaning and clear out of the remaining personal items. They worked with our tenants, our real estate agent team to come up with a strategy to stage our house and were 100% reliable when it came to delivering on everything that needed to be done. Our house sold in less than 24 hours with multiple offers, and the house had never looked better. We gave over complete control to the total home team and they did not disappoint. The team is amazing, responsive, reliable and their quality is second to none. I would recommend to anyone.
Cindy of Total Homes was referred to me by a High School friend of hers. I trusted the judgement of this person and I am very happy I did. I needed help in finding new furniture, art works, tables etc as I wanted to refurnish my living room and have limited space. Cindy always arrived on time, whether we met at my home or at a store. She was conscious of my tastes, never pushed her own preferences on me, but always suggesting and asking if I liked. I rarely did not like what she was suggesting. What was a daunting chore for me became a fun experience. Cindy is a warm and caring young woman and I will be happy to refer her to anyone who needs her services. I can't thank you enough Cindy; we both love the living room.
This is the first time I used Cindy and I was incredibly impressed. I called her before 9:00 am and by 9:00 pm the same day I had a beautifully staged property. She is terrific with clients sensitive to their needs and provides great options. Cindy was a joy to work with, I will definitely recommend her to others and will certainly use her services again. Thank you Cindy. Suzanne Aleinik Remax Affiliates Ottawa.
Gilbert was asked to find and repair a leak from our upstairs bath which was staining the kitchen ceiling. He was also asked to replace lighting above our island stove with a large island stove vent and to vent it outside, which required rewiring and moving two drain pipes so that venting could take place. He did all of this very well and then repaired, and repainted the kitchen ceiling ceiling plus repairs to ceiling cracks in other rooms. He was punctual, hard working and a careful craftsman. We are very pleased with his work.
Gilbert and Cindy are an absolute pleasure to work with. I own a plumbing company in the city of Ottawa and for past few years we have been referring total home to all of our customers. I know that when they're on the job, I don't have to worry about my client. Gilbert and Cindy have shown me time and time again that they are top notch. Great customer communication, excellent work ethic, and quality workmanship that's been proven over and over again.
Cindy and Gilbert did an amazing job of transforming a well lived in home into an urban fresh show home! The challenge was huge as the current tenant had two dogs, young baby and were in the process of moving!! Cindy managed to de clutter and provide a storage solution that worked for everyone; recommended and executed repairs and improvements; then began the excellent job of staging and presenting the only the inside but also the outside of this home. End result was a big success- first offer came in on day one of showings which led to a multiple offer and the house selling for top dollar!
Removed kitchen cabinets and removed wall and new flooring so new cabinet and new counter could be install by another company. Same with bathroom, placed new tiles, toilet and sink. Provided good painters for the whole place. Provided good worker for refurnishing wood floor, In all contractor was slow but accurate and provided excellent work.
Cindy Charbonneau from Total Home recently staged our home for sale. Our entire experience with Cindy was positive. Her attention to detail was impeccable, and her choices of colours, arrangements, placings etc. ensured that our home was presented in its best possible light. She is very good at what she does and we were very impressed with her professional approach to the entire project. It only takes two words to describe the result: "Well done!"
I hired Total Home to replace a broken bedroom door, a sliding closet door and screen. Gilbert was quick to reply to my initial inquiry and provided me with a fair quote within a few hours of visiting.
The work was completed promptly. I was very satisfied with the all aspects of Total Home and would hire them again in the future.
I have used Cindy's services on two occasions, once with a colour consult for my en-suite bathroom and again to help me choose colours for my living, dining, kitchen and hallway access to the bedrooms. Since the majority of the previous colour was white, I didn't know where to begin.
Cindy was professional and patient and helped us to choose a colour scheme that was warm and inviting. We love it and have received many compliments on it. I would not hesitate to refer Total Home to any of my family and friends. I look forward to working with them again.
It was a real pleasure working with Cindy . I called Cindy to stage a listing of mine rather last minute and she made the time for me. She was prompt, courteous and really knew her stuff. She gave me valuable suggestions on props I could use and rent from her. She had no problem rolling up your sleeves and getting things done quickly. I would highly recommend Cindy Charbonneau to anyone who needs their home staged.
I would not hesitate to recommend Gilbert and Cindy. They are so professional, have great report with their clients and work extremely hard. It was an absolute please working with them and plan to continue my business relationship with their company.
Incredible job for my clients - they were blown away with the transformation of their home!!!
RE/MAX Affiliates Realty Ltd
I have hired Cindy Charbonneau from Total Home a number of times to help me with a variety of projects in my home. From Organizing, Colour Consultations to "Staging to Live". Cindy is friendly, well spoken and her passion for what she does, shows in each interaction. She has a keen eye for detail and great style and taste. I feel comfortable working with Cindy and would be happy to refer her to any of my family and friends. I am looking forward to working with her again on my new kitchen colours!
As a Real Estate Representative in Ottawa I can not begin to tell you how totally thrilled and excited we were over the transformation in our home.!!!! I'm still so very thrilled over your insight to capture our personal lifestyle and tastes with such flare and style. You have created such warmth and new added value to our home.
Thank you for being so respectful of the budget and I am still wowed over they lovely and elegant pieces that you choose on our behalf to make this home one that we are so proud to live in.
Total home came in and gave me an estimate on finishing a bedroom in my basement. They came in at a reasonable price, within my budget, and completed the job under it.
I would highly recommend Total Home for any job, big or small. They were courteous and respectful in my home and were able to provide me with documentation that proved they were licenced, insured and WSIB approved.
There was no clean up to be done on my behalf.
I had a leak that was coming from my shower. it was leaking from behind the wall the drip had gotten bigger and went through my ceiling. After coming out to see the problem Gilbert was reassuring that it would not take that long to fix then repair the ceiling for me. he even showed me where the problem was and why I could not see it. Total home stayed within the budget and on time. This was an older house so keeping things looking the same was a big factor in the repair.
We had an unexpected challenge with painting the kitchen and without missing a beat Gilbert stepped in and handled everything, even though it was not in the contract and was a most unpleasant task, he completed it in time to for the cabinets to be installed. That was truly going above and beyond the call of duty.
Secondly, Gilbert was very vigilant about cleaning up after subcontractors who weren't always the tidiest. He made sure that ceiling tiles were replaced, insulation was tucked back where it belonged, and that a heavy sofa bed was pushed back into its place. This little old great-grandmother appreciated it! Thank you, Gilbert, for your hard work and attention.
We hired Total Home to overhaul our 2nd floor main bathroom. They did an awesome job, coming in on time and on budget.
With so many fly-by-nighters out there, it was reassuring to know that Gilbert from Total Home was a licensed carpenter. What was also reassuring is that he has an intimate knowledge of the building codes, so no corners were cut in the planning and completion of our construction project. Gilbert knows his stuff.
They were extremely clean and picked up at the end of each day, mitigating any kind of massive disruption to the rest of the living space while construction took place.
All in all we were very happy with the end result and will consider Total Home for any future home renovation projects we undertake in the future.
We recently hired Total Home for some interior renovations in our home. Gilbert is a skilled craftsman. He was here on time every day. The quality of the work is excellent. He has the skills and equipment required to handle just about anything. We would highly recommend Total Home. A pleasure to work with.
Total Home (Gilbert Lutes) provided me a much needed area for the kids to hang their jackets and school bags. Not only does it look great, but keeps everything organized, the benches open and allow for extra storage. We were very pleased with the whole project and very impressed with Gibs craftmanship, courteous manner and how clean he left the area after the day is done. I would hire 'Total home' again for future projects and totally recommend their professional services.
Gilbert works to complete projects with precision. He took much time and care to lay tiles in our entrance, matching pattern and measuring accurately. The same with our fireplace, his framing measurements were exact to properly fit the gas insert. He shared his expertise to help resolve "renovation issues". We would definitely recommend Gilbert and would hire him to do additional renovation work at our home.
Professional service at affordable rates, made us aware of repairs needed such as rotted wood that needed to be replaced and areas that had missing house wrap. Work was done quickly and everything was clean when the work was done.
We will definitely be wanting to use Total Home again, and would not hesitate to recommend to family and friends.
Gilbert from Total Home did an excellent job building a raised deck. The quality of work, and staying within budget were excellent. It is also worth noting that Gilbert was very courteous, professional, and provided prompt responses-whenever questions were raised.
I would recommend Total Home to friends.
Total Home came and turned an outdated ensuite into a beautiful home spa. In the beginning Total Home helped us with design and colour schemes. That was followed with a non-intrusive professional work environment that didn't leave me feeling displaced. All along the way I was kept in the loop with what was needed and where they were at. I highly recommend Gilbert and Cindy for any home projects or staging needs. But only if you want it done quickly, on budget and with respect given to your home. We will be doing more projects down the road, guaranteed!
The results were amazing. Utilizing my own items within my home and just placing them in different positions made each room more inviting. The company also brought into my home items to help coordinate a colour theme or to give my rooms the splash of colour need to create interest. Note the additional items were rented based on a monthly rate. I would have to say that I was so thrilled when I arrived home, I had a few of my friends over just to show them the results as I was so excited with what I saw. I wish I had the pictures of the before and after just to show you but I am sure Totalhome will have some great examples. One last thing...My house was sold in 3 days of being on the market.
Very satisfied with the work from Gilbert at Total Home.
Simply put: Gilbert listened to my needs/wants/concerns, then provided a reasonable quote and then finally did exactly what he said he'd do in the time he said he'd do it. Gilbert offered suggestions of project improvements without trying to nickle and dime me. Gilbert was very responsive and accessible. Care was taken to minimize mess from being tracked all over my house. Finally the finished work was excellent and the warranty provides peace of mind. I will definitely use Total Home on my next project and wouldn't hesitate to recommend him to family and friends.
Hendrik & Lynn
Gilbert was a true professional. He was quick and courteous and kept to his price and timeline. We were living in Chicago at the time of the Reno on our home in Ottawa but despite the distance he made sure were kept up to date by sending daily updates and lots of photos of the job as it unfolded. The workmanship and finished product was excellent. We would recommend him again and will be using him for all future work on our house.
Work is completed as scheduled, and within quote.
Responsiveness reflects urgency of repair or renovation.
We are given the choice of supplying the material, or having Total Home supply the material.
Completed work is of high quality.
We have contracted Total Home to do 6 jobs to date.
Gilbert of Total Home arrived to a gutted bathroom. I had told him I would bring it down to sub floor but when I started striping the bathroom I found multiple unsound layers and went right down to stud and joist.
Total Home arrived and wasn't phased by my bathroom without a floor I provided him.
He quickly got to work and squared the room up then did all the custom framing required to tie old house into slightly less old addition.
We now have a wonderful tiled modern bathroom with new pocket door and gabled ceiling.
Thanks again for everything Gilbert!
In May 2013 we hired Cindy and Gilbert of Total Homes to help us with tasks needed to move us into our new home. Cindy did excellent research on locating the cupboard hardware shelving and Gilbert was excellent in installing the units as well as removing and installing two new toilets and enlarging a stone patio.
We found Cindy and Gilbert to be very helpful and willing to take on any work we requested in a timely manner. The work area was always left clean and tidy. They have a strong work ethic and we would have no hesitation in recommending them.
Gilbert has recently removed an existing shower cubicle and replaced it with a storage closet and has removed an existing tub which was replaced with a tiled shower, including all faucets, shower hardware, a tiled seat and niche. He is a meticulous worker who pays attention to the smallest detail and offers helpful suggestions. He is an excellent source for information on suppliers and is well connected with them. He is a very careful and tidy craftsman and cleans up after the job each day. His manner is friendly and cheerful; he is a pleasure to work with.
I hired Total Home to replace a leaky picture window in my living room. And a patio door off the kitchen .
They helped me choose an attractive window that suited the style of my home.
He was very patient with all the questions and concerns I had about the job and didn`t take offense at anything I questioned.
He took the time to explain the job clearly and in detail. Which I found reassuring.
The window and door were good quality and reasonably priced.
I left him to do it and went to work.
He called me a little while later to tell me that there was no vapour barrier on the house!
Gilbert sent me pictures of it.
The code on that had probably changed just after my house was built.
Mold was just starting to grow where water had gotten underneath the siding.He took a picture of it for me.
With my approval and a very reasonable add on he took care of everything the same day and finished on time.
I was glad he didn`t just put the siding back on and move on to the next job.
I felt he cared about my house as much as I did .
We are going to use this company to do the kitchen remodel and a new sun room on the back.
I highly recommend them.
I met with several contractors for the renovations to this 100 year old home. Total Home was the only contractor that was licensed to do the work that I required yet his prices were reasonable and the quality of his work was excellent. Because of my satisfaction with Total Home and the work Gilbert provided, I decided to renovate the whole apartment. I was especially thrilled with the fact that when a project was started, I could trust that Total Home was committed to remaining on site until the project was finished. Total Home was dependable, trustworthy and honest. I highly recommend Total Home for your projects.
We take great comfort leaving our home in the hands of Total Home. The services provided over the years have made our lives much easier. The feeling of security and trust they provide while we are away from our home at times is invaluable. Being business owners ourselves we know a good thing when we see one.
The combined services you get with Total Home is the best part besides the trusting relationship. We found having different trades in our home invasive and unnerving at times so a trusting relationship with a service that provides everything is wonderful.
We highly recommend trying the services they provide
Linda and Kirby S.
We are so pleased with our new bathroom! We hired Gilbert on a recommendation from a friend and we were not disappointed. He arrived on time every day and had some great ideas for our project. Gilbert was very professional and the quality of work was outstanding. The project stayed on time and and on budget and we really couldn't be happier. We'll be recommending Total Home to all our friends and will be using him again for our kitchen renovation next year. Great work!
Total Home has helped me at my house, and at my shop...
I've known Gilbert for years, and really knows his craft inside & out !
I'll never call anyone else when I need ANY type of home improvements done...
That old saying is so true " If you think it's expensive to hire a pro? Wait until you hire an amatuer "
Gilbert was always punctual, stayed on budget (despite many changes of plans on our part!), his quality of work was far above average, and he was always friendly... even working thru the heat wave with no AC.
Gilbert is the "King of Crown Moulding". He did a beautiful job! He also built a "box" to surround our new fireplace insert that we tiled ourselves because we're frugal like that. His last job was installing custom wall-to-wall shelving in our rec room. He also did some plumbing and he's repaired some of our deck and fences. We highly recommend you consider Total Home if you are planning a renovation project, big or small. In fact, Cindy and Gilbert are coming over tonight to give us some ideas and a quote on renovations for our ensuite. Our next big home improvement project! We know we'll be in good hands.
Had frozen pipes in my basement from a new construction which was poorly done by different contractor. Gilbert was referred to me and was onsite the next day to look at the situation. Gave me a fair estimate and started demolition of my new bathroom right away. He was quick to identify the cause of the frozen pipes and took the time to explain to me the process in detail that he would take to rectify the issue.
We had discovered the frozen pipes 2 days before leaving for a Christmas vacation. It only takes 5 minutes of talking to Gilbert that you know that he's a trustworthy guy and knows his stuff. We left Gilbert a key for the house and he completed the project within the given time-frame without any surprises. When we got back from vacation, Gilbert was cleaning up, had a pizza with the family and we were able to enjoy our new bathroom again.
We've had some really cold days since and no more issues with frozen pipes!
Will definitely recommend him to any of my family and friends!
Total Home has a TrustScore™ of 4.9. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Yes|
|In Business Since||2009|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Total Home has been recognized for their skills and expertise by their peers in the following categories
Amazing work and 100% honest and reliable. Great communication and very professional.
Carpentry, Home Staging, Interior Design,
Architectural Design, Basement Renovations, Bathroom Renovations, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Fireplaces, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Roofing, Shed Construction, Skylights, Sunrooms, Tiling, Windows and Doors
Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2019 for Interior Design in Kemptville.
Total Home was awarded Best of TrustedPros in 2018 for Bathroom Renovations, Drywalling, Flooring, Tiling and Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2017 for Bathroom Renovations, Painting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2016 for Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2015 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for Bathroom Renovations, Home Staging and General Contracting in Kemptville.
|Main contact(s)||Gilbert Lutes , Cindy Charbonneau|
|Alternate Phone Numbers||613-286-7165|
|Listed with TrustedPros since:||2013|
|Warranty||3 Years on Labour|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum