Total home is a family owned and operated Corporation, co-owned by Cindy Charbonneau and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in read more...
This is currently our first renovation ever, and we have nothing to compare too, so when I choose “Average” I assume it’s what’s normal in the industry, and when I choose “Very Good or Excellent” I assume that as above and beyond normal industry standards. I chose "Average" for Timeline but know we didn't have a deadline, as well, some items (ie: vanity and fixtures) were on back-order and took up to 10 weeks to arrive. This was beyond everyone's control.
I should mention right away this is not a simple Re&Re (remove & replace), but a complete bathroom build from the ground up, including a sewage pump, new plumbing, a separated space for the toilet room including a sliding door and walls. So this review is more than just mentioning great tile work, or a faucet change out and toilet installation.
I have always said what makes a company great is not that they never make mistakes, but rather how they deal with mistakes or fix issues, even when it’s not their doing or when it’s simply from misunderstanding. Gilbert has stepped up to the plate and fixed issues that have come up, even from someone else’s mistakes.
During our renovation, we had a few incidents that occurred. The first was when a plumber ran vent pipes up a main wall in the bathroom. Gilbert had to reroute them so they would be hidden behind a 32”high half-wall placed up against that main wall, this would also serve as a ledge for the tub filler and spray.
The concrete floor had to be torn up for the drains. Gilbert put effort and resourcefulness in using a self-leveling product to level the concrete floor, prior to installing the in-floor heating system and tiles. Within a short time of the floor tiles having been installed, and while still in the midst of renovations, two tiles got chipped along their edge. Gilbert has again, stepped up to the plate and said he will replace them before final completion.
We’re still in the midst of renovations and look forward to the completion, and we’re confident it will be spectacular and worth the wait, knowing Gilbert takes great pride in his work and will ensure the job is finished to high standards.
PS: If the software allows it, I will post pictures of my epic bathroom once completed! :)
TotalHome once again amazed us with their professional services! They have completed numerous projects around our house, including a complete overhaul of our ensuite two years ago. We have been so impressed with the quality of their services that we hired them for a major renovation of our kitchen. We kept the cupboards and cabinets because they were solid oak but we didn't like the colour so TotalHome worked with a professional refinisher to revitalize them. Cindy has an excellent eye for design and we knew we could trust her to pick the right colour for the cabinets and then she helped us select complimentary lighting, a gorgeous countertop (yikes it is beautiful!), flooring and backsplash. Gilbert takes pride in everything he does and he made Cindy's design ideas come to life. His work is always top quality.
Thanks again TotalHome. Next project... main bathroom.
Thank you Gilbert for coming in with fairly short notice and rescuing our kitchen renovation. He did some very detailed drywall work trying to get our ceilings to match, removed old bulkheads, moved some of the plumbing, and installed our new DeLaurier cabinetry in both our kitchen and laundry room. He was a pleasure to work with!
Total home staged my home for sale and because of the professional job they did I was able to obtain more than the asking price . They not only did a great job but were careful to incorporate all useful existing home material to make the finished product more homey and personal.
Total Home has a TrustScore™ of 4.7. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Yes|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2009|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Architectural Design, Basement Renovations, Bathroom Renovations, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Sheds & Gazebos, Sunrooms, Tiling, Windows and Doors, Caulking, Fireplaces, Roofing, Skylights
Total home is a family owned and operated Corporation, co-owned by Cindy Charbonneau and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2015 for General Contracting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for General Contracting, Home Staging and Bathroom Renovations in Kemptville.
|Main Contact(s):||Gilbert Lutes , Cindy Charbonneau|
|Alternate Phone Numbers:||613-286-7165,|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Licensing Information:||Click here to view our Licensing information|
|Insurance Information:||Contact Total Home to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum