Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville read more...
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I have hired Cindy Charbonneau from Total Home a number of times to help me with a variety of projects in my home. From Organizing, Colour Consultations to "Staging to Live". Cindy is friendly, well spoken and her passion for what she does, shows in each interaction. She has a keen eye for detail and great style and taste. I feel comfortable working with Cindy and would be happy to refer her to any of my family and friends. I am looking forward to working with her again on my new kitchen colours!
Bobbi-jo
As a Real Estate Representative in Ottawa I can not begin to tell you how totally thrilled and excited we were over the transformation in our home.!!!! I'm still so very thrilled over your insight to capture our personal lifestyle and tastes with such flare and style. You have created such warmth and new added value to our home.
Thank you for being so respectful of the budget and I am still wowed over they lovely and elegant pieces that you choose on our behalf to make this home one that we are so proud to live in.
Total home came in and gave me an estimate on finishing a bedroom in my basement. They came in at a reasonable price, within my budget, and completed the job under it.
I would highly recommend Total Home for any job, big or small. They were courteous and respectful in my home and were able to provide me with documentation that proved they were licenced, insured and WSIB approved.
There was no clean up to be done on my behalf.
I had a leak that was coming from my shower. it was leaking from behind the wall the drip had gotten bigger and went through my ceiling. After coming out to see the problem Gilbert was reassuring that it would not take that long to fix then repair the ceiling for me. he even showed me where the problem was and why I could not see it. Total home stayed within the budget and on time. This was an older house so keeping things looking the same was a big factor in the repair.
We had an unexpected challenge with painting the kitchen and without missing a beat Gilbert stepped in and handled everything, even though it was not in the contract and was a most unpleasant task, he completed it in time to for the cabinets to be installed. That was truly going above and beyond the call of duty.
Secondly, Gilbert was very vigilant about cleaning up after subcontractors who weren't always the tidiest. He made sure that ceiling tiles were replaced, insulation was tucked back where it belonged, and that a heavy sofa bed was pushed back into its place. This little old great-grandmother appreciated it! Thank you, Gilbert, for your hard work and attention.
We hired Total Home to overhaul our 2nd floor main bathroom. They did an awesome job, coming in on time and on budget.
With so many fly-by-nighters out there, it was reassuring to know that Gilbert from Total Home was a licensed carpenter. What was also reassuring is that he has an intimate knowledge of the building codes, so no corners were cut in the planning and completion of our construction project. Gilbert knows his stuff.
They were extremely clean and picked up at the end of each day, mitigating any kind of massive disruption to the rest of the living space while construction took place.
All in all we were very happy with the end result and will consider Total Home for any future home renovation projects we undertake in the future.
Thanks Gilbert.
We recently hired Total Home for some interior renovations in our home. Gilbert is a skilled craftsman. He was here on time every day. The quality of the work is excellent. He has the skills and equipment required to handle just about anything. We would highly recommend Total Home. A pleasure to work with.
Total Home (Gilbert Lutes) provided me a much needed area for the kids to hang their jackets and school bags. Not only does it look great, but keeps everything organized, the benches open and allow for extra storage. We were very pleased with the whole project and very impressed with Gibs craftmanship, courteous manner and how clean he left the area after the day is done. I would hire 'Total home' again for future projects and totally recommend their professional services.
Total Home has a TrustScore™ of 4.5. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 6 | 120 |
Approved | 6 | 120 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.9/5 | 4.9/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Yes |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Yes |
In Business Since | 2009 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Total Home has been recognized for their skills and expertise by their peers in the following categories
Amazing work and 100% honest and reliable. Great communication and very professional.
Carpentry, Home Staging, Interior Design,
Architectural Design, Basement Renovations, Bathroom Renovations, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Fireplaces, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Roofing, Shed Construction, Skylights, Sunrooms, Tiling, Windows and Doors
Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Sincerely,
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2023 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2022 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2021 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2020 for Bathroom Renovations, Interior Design, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2019 for Interior Design in Kemptville.
Total Home was awarded Best of TrustedPros in 2018 for Bathroom Renovations, Drywalling, Flooring, Tiling and Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2017 for Bathroom Renovations, Painting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2016 for Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2015 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for Bathroom Renovations, Home Staging and General Contracting in Kemptville.
Main contact(s) | Gilbert Lutes , Cindy Charbonneau |
Alternate Phone Numbers | 613-286-7165 |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 3 Years on Labour |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Yes |
Insurance information | Contact Total Home to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum